Frequently Asked Questions
Q: What is the minimum lead time required?
- 48 Hours
Q: How far in advance can I order?
- Up to one month in advance.
Q: What are your order statuses?
- Accepted
- Locked
- Processing
- Complete
Q: How is my order handled? When can I make changes?
- When you submit a new order it is created in the Accepted status.
- You may edit Accepted orders.
- Your credit card will be securely stored but not charged.
- Your order will be Locked when the pickup date is within two week days or when we start preparing the order (close to the pickup date).
- You cannot edit Locked orders.
- We Lock orders so we can prepare them for you in a timely manner.
- Preparing your order on time is extremely important to us!
- Your order will be marked Processing when we charge your credit card on file and begin preparing your order.
- You cannot edit Processing orders.
- Your credit card on file will be charged.
Q: When will I be charged?
- You will be charged when your order is moved to the Processing status.
Q: Can I cancel my order?
- You may cancel orders in the Accepted status.
Q: Where can I view my past orders?
- You can view orders under the My Account area.
Q: Can I make changes to my order after I submit it?
- Yes, you can make changes when your order is in the Accepted status. After it is Locked you can no longer make changes.
Q: How long do I have to make changes to my order?
- You can make changes while your order is in the Accepted status
Q: Where can I pickup my order?
- Your confirmation email will remind you of where to pickup your order.
- You can view our locations here: https://cafemadeleinesf.com/contact/
Q: What are your pickup hours?
- You can pickup an order during open hours. You can view the hours of operation here: https://cafemadeleinesf.com/contact/
Q: Is there a fee for pickup?
- No, there is no fee for picking up an order.
Q: Can I pickup an order in less than 48 hours?
- If you need an order in 48 hours or less, please call the cafe and ask to place it over the phone. We will do our best to accommodate the order.
Q: What if I have a special request?
- Please contact us for more information.
Q: What if I miss my pickup? Will you hold my order?
- Please contact us for more information.
Q: How do I order from your website?
- Follow these steps to order online:
1. Browse our products.
2. Add products to your cart.
3. When you checkout you will choose a pickup location and date.
4. Enter your credit card details.
5. You will receive an email notification of your order.
